Take Control in an Uncertain Economy!
Customer Relationship Management (CRM) covers all aspects of the company´s relationship with its customers. The today´s highly-computerized world is changing the buyers´ behaviour and thus calls for new approaches in building corporate CRM strategies. With the advance of new selling channels due to popularization of WWW and mobile devices special emphasis is put on self-service tools, electronically-managed relationships and personalization of online consumer experience.
There's always a need to understand the importance of maintaining competitiveness to ensure growth. Introducing CRM in any organization to boost productivity has become one of the uphill tasks due to the growing requirements of business and varied consumers' behaviour.
A key point to create value for customers is to provide effective, concise information efficiently. To be able to keep up with today´s competitive markets it is imperative to have processes in place to provide the ability to build relationship equity that directly translate work process into sustainable revenue and profitability.
We specialize in providing our customers with complete CRM. Our experienced consultants have considerable experience in different aspects of building an effective CRM system. We will guide you through all the stages of the solution implementation giving a sound advice and helping you select the right solution.
Features of EDS´s Customer Relationship Management solutions:
· Dashboard CRM reporting system
· Sales & Marketing management
· Outlook & MS Office integration
· Offline edition & Mobile edition of sales force
· Lead & Account management
· Opportunity Management
· Sales force automation
· CRM Strategy and Requirements Definition
· Business Processes Modeling & Streamlining
· Technical Architecture Design
· GUI Design and Usability Modeling
· 3d Party Software Selection and Integration
· Customization / Change Management
· Implementation / Full Testing / Deployment
· Legacy Applications Integration and Web-Enabling
· Data Migration
EDS´s deep understanding of all aspects of the CRM software implementation combined with strong technical expertise enable us to deliver CRM solutions fully customized to client´s requirements and business specifics. We will help you to enhance your existing information sharing and sales system enabling you to build highly effective channels for exchanging information with your customers, suppliers and employees worldwide based on the most up-to-date technologies. Our experts will help you understand all the implementation possibilities and help you select the right components of the future CRM system that are important for your business.
Benefits of EDS´s Customer Relationship Management solutions:
· Lead Qualification & Tracking
· Contacts and Accounts Management
· Campaigns Scheduling and Tracking
· Team Management and Tasks Distribution
· Document Circulation Management
· Catalogue Management
· Integrated Collaborative Tools
· Customer Support Tools
· Data Analysis and Multi-level Reporting
· View service issues, pending orders & over due invoices
· Up sell & Cross sell existing customers automatically
At EDS we understand that the success is not only the right technology, it´s the right understanding of your business powered with the right technological solution.
